Shipping Policy
At ParisDog Singapore, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below before placing your order.
1. Order Processing
All orders are processed and dispatched within 48 hours (excluding weekends and public holidays).
If you require your order urgently, please contact us before placing your order. Subject to availability, we are happy to arrange for self-collection from our store:
Pop Pop Pets
46 Kim Yam Road
#03-09 New Bahru
Singapore 239351
2. Delivery Time
Singapore
- Standard delivery: 1–3 working days after your order has been dispatched.
- Orders placed during weekends, public holidays, festive periods or promotional campaigns may require additional processing and delivery time.
International
Delivery times vary depending on the destination country and shipping method selected. Estimated delivery times will be provided when your shipping quotation is confirmed.
Please note that international shipments may be subject to customs clearance procedures, which may result in additional delays beyond our control.
3. Shipping Rates
Singapore
- Orders below SGD 50: SGD 2.99
- Orders of SGD 50 and above: Free Standard Shipping
International
We currently offer international shipping upon request.
Please contact us at hello@parisdog.sg for a shipping quotation before placing your order.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your delivery and view the estimated delivery date.
5. Delivery Issues
If you experience any issues with your delivery, please contact us as soon as possible at hello@parisdog.sg.
Our team will work closely with the courier to investigate and resolve the issue promptly.
6. Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate when placing your order.
ParisDog Singapore is not responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information provided by the customer.
7. Lost or Damaged Parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.
We will work with our courier partner to investigate and provide the best possible resolution.